Ever wondered what happens to a crushed LEGO set box that you then return to Toys R Us? I've got an answer. Last year I talked to an official Toys R Us employee who deals with returns. He said that when a LEGO product/set gets damaged, it gets returned to the LEGO Headquarters of the country their in and LEGO repackages the set in a new box and sends it back to the store for free.
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